Terms & Conditions
By accessing or using Instict, you agree to our Terms & Conditions, a legal agreement between you (the client or user) and us (Instict.io Digital Company Limited trading as Instict).
These terms outline:
How you may use our platform and services
The pricing, billing, and subscription structure
Your responsibility for the content you submit
What you can expect in terms of uptime, support, and deliverables
Our limitations of liability and disclaimers
Intellectual property rights and ownership of the AI tools we provide
Important highlights:
You may not reverse-engineer or misuse our technology
We retain rights to modify, improve, or discontinue features
Payments are due per the selected plan (monthly, paused, or custom)
We reserve the right to suspend or terminate your access for violations
These terms are designed to protect both parties and ensure a fair, safe, and efficient use of our AI-powered solutions.
These Terms & Conditions (“Terms”) govern your use of the services, platform, and website provided by Instict.io Digital Company Limited. (“Instict.io Digital Company Limited”, “we”, “us”, or “our”). By accessing or using our services, you agree to be legally bound by these Terms.
If you do not agree with any part of these Terms, please do not agree to use any of our solutions.
1. About Us
Instict.io Digital Company Limited trading as Instict is an AI customer experience agency that enables businesses to deploy intelligent chat and voice agents across multiple communication channels (e.g., WhatsApp, email, voice, SMS). Our platform supports AI-powered automation for customer service, lead generation, onboarding, and other business workflows.
2. Eligibility
You must be at least 18 years old or the legal age of majority in your country to use our services. By using the platform, you represent and warrant that you meet these eligibility requirements and that the information you provide is accurate and complete.
3. Services We Provide
We offer:
AI agent development (chat + voice)
Integration with messaging platforms (WhatsApp, SMS, Webchat, Email, etc.)
AI training based on your documents and workflows
Access to dashboards, analytics, and optional admin tools
Support and maintenance, depending on your subscription plan
4. User Responsibilities
By using us, you agree that:
You are responsible for maintaining the confidentiality of any access credentials.
You will provide only accurate, lawful, and authorized business data for AI training.
You will not reverse-engineer, copy, or misuse any part of our platform.
You will use our services in compliance with all applicable laws and regulations.
You also agree not to upload or use us to distribute any content that is:
Infringing or unlawful
Abusive, harassing, or misleading
Harmful software or code
5. Intellectual Property
All intellectual property, trademarks, software, code, and platform architecture remain the sole property of Instict.io Digital Company Limited and its licensors. You retain full ownership of your uploaded data, business documents, and proprietary content.
6. Data Privacy & Security
We take your data seriously. All data is handled by our Privacy Policy and applicable laws (GDPR, NDPA). Key principles include:
Your data is never used to train public AI models.
All traffic is encrypted (TLS), and stored data is encrypted (AES-256).
We offer data residency options upon request.
You may request deletion of your data at any time.
7. Limitation of Liability
Instict.io Digital Company Limited is provided “as is” without warranties of any kind. We are not liable for:
Any indirect, incidental, or consequential damages
Loss of data or profits from the use of our services
Downtime, technical errors, or performance delays
To the extent permitted by law, our total liability shall not exceed your contractual terms with us.
8. Termination
We may suspend or terminate your access to the platform at our discretion if:
You breach any of these Terms
Your use poses a legal or reputational risk to us
Payment for your plan is overdue
You may also terminate your subscription at any time. Upon termination, your access will be revoked and your data deleted unless you request otherwise.
9. Governing Law
These Terms are governed by the laws of the United Kingdom and Nigeria, without regard to its conflict of law principles.
10. Updates to These Terms
We may revise these Terms occasionally to reflect changes to our services or legal obligations. We will notify you of material changes, and your continued use of the platform constitutes acceptance of the revised Terms.