Telecommunication
Powering Telecom Support at Scale
Handle Thousands of Queries Automatically
From “Why is my internet slow?” to “How do I activate roaming?” our AI agents respond instantly on WhatsApp, webchat, SMS, and voice. Resolve common complaints, account questions, and balance requests in real-time 24/7.
Handle Thousands of Queries Automatically
We specialize in automating repetitive workflows across operations, marketing, sales, and customer support using AI and custom logic.
Handle Thousands of Queries Automatically
From “Why is my internet slow?” to “How do I activate roaming?” our AI agents respond instantly on WhatsApp, webchat, SMS, and voice. Resolve common complaints, account questions, and balance requests in real-time 24/7.
Network Issue Reporting with Built-In Escalation
Not at all. Our team handles the setup, integration, and optimization. You just focus on your goals — we’ll automate the rest.
Network Issue Reporting with Built-In Escalation
Network Issue Reporting with Built-In Escalation
Not at all. Our team handles the setup, integration, and optimization. You just focus on your goals — we’ll automate the rest.
Automate SIM Services & Account Actions
Yes! We support integrations with CRMs, project management tools, communication apps, and more — tailored to your stack.
Automate SIM Services & Account Actions
Yes! We support integrations with CRMs, project management tools, communication apps, and more — tailored to your stack.
Automate SIM Services & Account Actions
Yes! We support integrations with CRMs, project management tools, communication apps, and more — tailored to your stack.
Appointment Scheduling for Field Engineers
Most clients see their first automation live within 1–2 weeks, depending on complexity and the number of workflows.
Appointment Scheduling for Field Engineers
Most clients see their first automation live within 1–2 weeks, depending on complexity and the number of workflows.
Appointment Scheduling for Field Engineers
Most clients see their first automation live within 1–2 weeks, depending on complexity and the number of workflows.
Voice AI for IVR Replacement
Absolutely. We use enterprise-grade security practices and ensure compliance with major data privacy standards like GDPR.
Voice AI for IVR Replacement
Absolutely. We use enterprise-grade security practices and ensure compliance with major data privacy standards like GDPR.
Voice AI for IVR Replacement
Absolutely. We use enterprise-grade security practices and ensure compliance with major data privacy standards like GDPR.
Multilingual, Region-Specific Support
Most clients see their first automation live within 1–2 weeks, depending on complexity and the number of workflows.
Multilingual, Region-Specific Support
Most clients see their first automation live within 1–2 weeks, depending on complexity and the number of workflows.
Multilingual, Region-Specific Support
Most clients see their first automation live within 1–2 weeks, depending on complexity and the number of workflows.
Telco-Grade Infrastructure & Security
Telco-Grade Infrastructure & Security
Telecom API integrations (billing, CRM, diagnostics)
TLS 1.3 for all chat and voice data in transit
NDPA/GDPR compliant
Telecom API integrations (billing, CRM, diagnostics)
Role-based access + full audit logs
Private VPC and on-prem hosting options
Key Challenges
01
Balance inquiries & airtime top-up
02
Network issue reporting
03
SIM registration & account verification
04
PUK retrieval & device troubleshooting
05
Installation appointment scheduling
06
Roaming, billing, and bundle FAQs
07
Voice-based IVR handling with smart escalation
Key Challenges
01
Balance inquiries & airtime top-up
02
Network issue reporting
03
SIM registration & account verification
04
PUK retrieval & device troubleshooting
05
Installation appointment scheduling
06
Roaming, billing, and bundle FAQs
07
Voice-based IVR handling with smart escalation
60%
Of Tier 1 support queries fully automated
30%
more users served without expanding support team
3X
Faster outage reporting and escalation
100%
Multilingual coverage across chat + voice
Company
© 2025 Instict. All Rights Reserved.
Company
© 2025 Instict. All Rights Reserved.
Company
© 2025 Instict. All Rights Reserved.