Platform

Everything You Need to Automate Customer Experience

Our AI handles every conversation, using your content and reflecting your brand tone.

01

AI Capabilities

AI Chat & Voice Agent

AI Chat & Voice Agent

AI Chat & Voice Agent

RAG-Powered Answers (Retrieval-Augmented Generation)

RAG-Powered Answers (Retrieval-Augmented Generation)

RAG-Powered Answers (Retrieval-Augmented Generation)

Automatic Speech Recognition (ASR)

Automatic Speech Recognition (ASR)

Automatic Speech Recognition (ASR)

02

Channel Integration

Omnichannel Messaging

Serve your customers where they already are from one intelligent agent.

WhatsApp Business

WhatsApp Business

WhatsApp Business

Instagram DM

Instagram DM

Instagram DM

SMS & Email (Gmail, Outlook, Office365)

SMS & Email (Gmail, Outlook, Office365)

SMS & Email (Gmail, Outlook, Office365)

Webchat Widget

Webchat Widget

Webchat Widget

Facebook Messenger, Telegram, and more

Facebook Messenger, Telegram, and more

Facebook Messenger, Telegram, and more

03

Intelligence & Support

AI Analytics Dashboard

Understand what your AI agent is doing and how to improve it.

View conversation volumes, resolution rates, language usage

Monitor fallback rates, escalation frequency, and customer satisfaction

Export reports, visualize trends, and make data-driven decisions

Optional client view for enterprise customers

AI Analytics Dashboard

Understand what your AI agent is doing and how to improve it.

View conversation volumes, resolution rates, language usage

Monitor fallback rates, escalation frequency, and customer satisfaction

Export reports, visualize trends, and make data-driven decisions

Optional client view for enterprise customers

AI Analytics Dashboard

Understand what your AI agent is doing and how to improve it.

View conversation volumes, resolution rates, language usage

Monitor fallback rates, escalation frequency, and customer satisfaction

Export reports, visualize trends, and make data-driven decisions

Optional client view for enterprise customers

Smart Escalation Logic

Smart Escalation Logic

Smart Escalation Logic

Agent Assist (AI Guru)

Agent Assist (AI Guru)

Agent Assist (AI Guru)

Language & Accent Support

Yes! We support integrations with CRMs, project management tools, communication apps, and more — tailored to your stack.

Language & Accent Support

Yes! We support integrations with CRMs, project management tools, communication apps, and more — tailored to your stack.

Language & Accent Support

Yes! We support integrations with CRMs, project management tools, communication apps, and more — tailored to your stack.

04

Secure & Compliant Infrastructure

Enterprise-grade security built for global standards

Serve your customers where they already are from one intelligent agent.

NDPA & GDPR aligned

NDPA & GDPR aligned

NDPA & GDPR aligned

Data encryption (at rest & in transit), role-based access

Data encryption (at rest & in transit), role-based access

Data encryption (at rest & in transit), role-based access

Hosted on secure AWS cloud with optional local VPC

Hosted on secure AWS cloud with optional local VPC

Hosted on secure AWS cloud with optional local VPC

No client data is used to train public AI models

No client data is used to train public AI models

No client data is used to train public AI models

No client data is used to train public AI models

No client data is used to train public AI models

No client data is used to train public AI models

Key Challenges

01

Overloaded Call Center with Limited Automation

TelXpress received thousands of inbound calls daily, mostly for common, repeatable issues like network outages, data plan clarifications, or rescheduling installations. Their human agents were overloaded, and the outdated IVR system frustrated customers by forcing them through rigid menu options.

02

Inefficient Outage Reporting Workflow

When network issues occurred, customers would flood the call centre to report them often overwhelming the support team with duplicate calls for the same known issues. This caused backlogs and reduced the team’s ability to handle more complex inquiries.

03

Appointment Handling for Field Engineers

Scheduling, confirming, or rescheduling home installation appointments relied heavily on manual phone calls and follow-up SMS, often leading to double bookings, missed appointments, and delayed responses.

04

No Real-Time Agent Support Tools

Live agents had to search multiple tools or documents to answer basic questions during calls. There was no AI-based assistant to retrieve outage status or customer info instantly during live conversations.

Ready to see it in action?

Let us show you how we can train an AI agent on your business content and deploy it across channels from texts to voice calls in your brand voice and language.

Connect with us

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© 2025 Instict. All Rights Reserved.

Connect with us

Stay updated with the latest news

© 2025 Instict. All Rights Reserved.

Connect with us

Stay updated with the latest news

© 2025 Instict. All Rights Reserved.