Platform
Everything You Need to Automate Customer Experience
Our AI handles every conversation, using your content and reflecting your brand tone.
01
AI Capabilities
02
Channel Integration
Omnichannel Messaging
Serve your customers where they already are from one intelligent agent.
03
Intelligence & Support
Secure & Compliant Infrastructure
Enterprise-grade security built for global standards
Serve your customers where they already are from one intelligent agent.
Key Challenges
01
Overloaded Call Center with Limited Automation
TelXpress received thousands of inbound calls daily, mostly for common, repeatable issues like network outages, data plan clarifications, or rescheduling installations. Their human agents were overloaded, and the outdated IVR system frustrated customers by forcing them through rigid menu options.
02
Inefficient Outage Reporting Workflow
When network issues occurred, customers would flood the call centre to report them often overwhelming the support team with duplicate calls for the same known issues. This caused backlogs and reduced the team’s ability to handle more complex inquiries.
03
Appointment Handling for Field Engineers
Scheduling, confirming, or rescheduling home installation appointments relied heavily on manual phone calls and follow-up SMS, often leading to double bookings, missed appointments, and delayed responses.
04
No Real-Time Agent Support Tools
Live agents had to search multiple tools or documents to answer basic questions during calls. There was no AI-based assistant to retrieve outage status or customer info instantly during live conversations.
Ready to see it in action?
Let us show you how we can train an AI agent on your business content and deploy it across channels from texts to voice calls in your brand voice and language.