Public Sector

Smarter Public Engagement for Every Citizen

24/7 Digital Public Support

24/7 Digital Public Support

24/7 Digital Public Support

AI-Powered Service Request Handling

Automate requests for documents, reports, applications, and renewals. Our AI agents guide users step-by-step, answer FAQs, and escalate only when needed, reducing staff workload while improving accuracy.

AI-Powered Service Request Handling

Automate requests for documents, reports, applications, and renewals. Our AI agents guide users step-by-step, answer FAQs, and escalate only when needed, reducing staff workload while improving accuracy.

AI-Powered Service Request Handling

Automate requests for documents, reports, applications, and renewals. Our AI agents guide users step-by-step, answer FAQs, and escalate only when needed, reducing staff workload while improving accuracy.

Multilingual and Inclusive Communication

Multilingual and Inclusive Communication

Multilingual and Inclusive Communication

Appointment Scheduling & Reminders

Appointment Scheduling & Reminders

Appointment Scheduling & Reminders

Citizen Feedback and Surveys

Citizen Feedback and Surveys

Citizen Feedback and Surveys

Smart Escalation and Routing

Smart Escalation and Routing

Smart Escalation and Routing

Built for Public Trust & Compliance

Built for Public Trust & Compliance

End-to-end encryption of sensitive citizen data

NDPA, GDPR, and global data privacy compliance

Option for local data residency and on-prem hosting

Role-based access and audit trails

No public model training from government data

Accessible AI design for all literacy levels

Use Cases

01

Tax information and document issuance

02

Licensing & permit application guidance

03

Appointment scheduling for in-office visits

04

Benefit eligibility screening (e.g., pension, subsidy)

05

Public health updates and alerts

06

Complaint resolution and feedback

07

Hotline replacement with AI voice agent

Use Cases

01

Tax information and document issuance

02

Licensing & permit application guidance

03

Appointment scheduling for in-office visits

04

Benefit eligibility screening (e.g., pension, subsidy)

05

Public health updates and alerts

06

Complaint resolution and feedback

07

Hotline replacement with AI voice agent

70%

Of routine queries are handled without live agents

40%

Reduction in phone line congestion

3X

Faster service request completion

24/7

multilingual access to government services

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© 2025 Instict. All Rights Reserved.

Connect with us

Stay updated with the latest news

© 2025 Instict. All Rights Reserved.

Connect with us

Stay updated with the latest news

© 2025 Instict. All Rights Reserved.